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Frequently Asked Questions

 
 

•  Question


Q)  Question

A)  Answer

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Q)  Is EcoColors Haircolor a natural color?

A)  EcoColors Haircolor does contain many botanical ingredients, but it is not a totally botanical hair color. In order for any hair color to be permanent, oxidative dyes must be present. As far as we know, there is not a permanent hair color on the market that is totally botanical. EcoColors Haircolor has been created with non-toxic in mind but it is not a "cure all" for all allergies and just because it has many natural and organic ingredients, it does not mean it is hypoallergenic.

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Q)  Does EcoColors Haircolor contain peroxide?

A)  Yes, in order for an oxidative hair color to work, you must have a method of getting the oxidative dye pigments into the hair shaft.

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Q)  Is peroxide bad?

A)  Peroxide is not toxic -- The peroxide in EcoColors Home kit is a 20 volume developer buffered with flax and castor oils. This means the peroxide is only strong enough to lighten the hair 1-2 levels and it is the best formulation for gray coverage.

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Q)  Why ammonia in your hair color?

A)  We use diluted Aqua Ammonia in very small amounts (which is non toxic). The ammonia helps open the hair shaft to allow the pigments to enter into the hair shaft. This Ammonia is necessary if you want lift and gray coverage. This amount of ammonia is not toxic to the body or the environment.

Some other hair color companies don't use ammonia, but monoethanolamine, ethanolamine or DEA instead. Why doesn't EcoColors contain these ingredients?

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Q)  What is lift?

A)  Lift refers to the lightening of the color of the hair.

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Q)  Why is EcoColors Hair Color different than other hair dyes?

A)  EcoColors Haircolor was formulated with non toxic in mind. With the addition of the highest quality ingredients such as lecithin, vitamin E, Vitamin C, nettles, rosemary, flower essence and grapefruit seed extract, EcoColors surpasses it’s competitors in performance with super conditioning coverage that is natural looking and shiny.

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Q)  How can I figure out which color to use?

A)  Check our comparison chart. If you are unsure what color to use, send us a stamped envelope and a sample of your hair ,tell us which color you want us to apply , and we will send you the colored sample for free. Make sure you include a stamped return envelope.Mail the hair sample to: Ecocolors Salon c/o Swatch Dept 1860 N Rock Springs Rd #101 Atlanta GA 30324

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Q)  Does EcoColors perform animal testing?

A)  EcoColors does not perform animal testing.

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Q)  I am allergic to other hair color brands, can I use EcoColors?

A)  Many people who are allergic to other brands do not react to EcoColors HairColor BUT we strongly recommend that you always do a patch test before you using any hair color. EcoColors is not totally botanical and is not a "cure-all" for all allergies.

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Q)  I have forgotten my login information, how can I recover it?

A)  Click "login" and then click "Retrieve my login information", enter your email address and you will get an email with your information.

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Q)  I am having problems logging in, what can I do?

A)  If you are having difficulties logging in, delete your cookies by going to Tools, then Internet Options, then in the General tab, click Delete Cookies (Internet Explorer). Also, make sure your browser is set to accept cookies(Privacy should be set to medium) and that ecocolors.net is not blocked.

You may experience trouble logging in if you use a "pop-up blocker" software, make sure you add www.ecocolors.net to the list of sites you allow pop-ups. Also, make sure you have the latest version available for your browser.

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Q)  Some companies don't use ammonia, but monoethanolamine, ethanolamine or DEA instead. Why doesn't EcoColors contain these ingredients present in so called "no ammonia" or "zero ammonia" or "ammonia free" hair colors?

A)  Don't be fooled by ammonia free hair colors, it is a marketing gimmick... They always substitute ammonia with these dangerous odorless chemicals! EcoColors Labs did extensive research on ingredients to try to come up with the best possible formula (and we did!). We do not use ethanolamines as we found them very toxic and damaging to the hair. Plus the fact that it has no odor, makes it insidiously harmful and hard to detect. A recent scientific study published in the January 2014 Issue of Cosmetic Science Review indicates that Monoethanolamine (the "ammonia substitute" in non ammonia permanent hair colors) is 85% MORE DAMAGING than ammonia. The study was measured by Fourier Transform Infrared Spectroscopy (FTIR) on the cysteic acid level measurement with Scanning Electron Microscopy (SEM) photomicrographs to visualize cuticle damage, and protein loss. This confirmed oxidative damage, but also the damage caused by other damage pathways caused by varying levels of Monoethanolamines in hair colorants. Sources: MSDS http://msdssearch.dow.com/PublishedLiteratureDOWCOM/dh_0044/0901b80380044789.pdf?filepath=amines/pdfs/noreg/111-01388.pdf&fromPage=GetDoc , http://www.ncbi.nlm.nih.gov/pubmed/8956558, and Journal of Cosmetic Review January, 2014 Issue.

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Q)  I am allergic to sulfites. Does EcoColors use this ingredient?

A)  No. EcoColors does not use sulfites as a preservative. Some other haircolor companies do use it. Many people are allergic to this ingredient.

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Q)  The salon locator does not work, what can I do?

A)  Make sure your browser uses JavaScript. Enable Javascript.

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Q)  Do you charge a handling fee?

A)  No. The price you are quoted is the price to ship the weight of your order.

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Q)  Where can I find a full ingredient listing?

A)  Click on "What is EcoColors". Then, click on "Ingredients"

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Q)  Can I use Ecocolors if I am pregnant , have allergies or if I am under the care of a physician?

A)  Ecocolors is a permanent haircolor. We always recommend that you do an strand test and an allergy test before applying any new color to your entire head. If you have any reaction , do not use Ecocolors as you may be allergic to an ingredient in the color formulation. If you have a question about whether you should use EcoColors while under the care of a physician, please consult your physician. EcoColors is not a cure all for all allergies and ultimately it is up to you and your physician to determine whether or not you should use EcoColors Haircolor.

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Q)  EcoColors is closed and does not ship packages the following days (federal holidays):

A) 
Wednesday, January 1 – New Year’s Day
Monday, January 20 – Martin Luther King, Jr. birthday (observed)
Monday, February 17 – Washington’s birthday (observed)
Monday, May 26 – Memorial Day
Friday, July 4 – Independence Day
Monday, September 1 – Labor Day
Monday, October 13 – Columbus Day
Tuesday, November 11 – Veterans’ Day V(observed)
Thursday, November 27 – Thanksgiving Day
Thursday, December 25 – Christmas Day


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Q)  How can I find out the status of my order?

A)  Click on the [ History ] link (top right of your screen), then click on the date for the order you wish to see the status. Note that you can also quick re-order from there as well as view/print your Invoices.

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Q)  Haircolor toxicity /Ingredient Facts

A)  Companies claiming to have organic products, or organic ingredients in their products, may be misleading you....(Read more) You can find more studies about ingredients at ecocolorshaircolor.com

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Q)  My hair color is thick, is it still fine, what should I do?

A)  Yes, the color is fine. During the cold winter months, while shipping, the color may get cold and the oils will thicken the color as a result. Simply soak the bottle in a cup of hot water for a few minutes and the color will be liquid again.

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Q)  What does "full strength" means?

A)  It means mix equal part color to developer.

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Q)  I am allergic to conventional hair dyes, what should I do?

A)  Please, perform a patch test according to the instructions before each application of EcoColors hair colorant.

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Q)  Does EcoColors Hair Color contain PPD?

A)  All batches of EcoColors Hair Colors are free of ppd, and do not contain phenylenediamine.

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Q)  Does permanent certified organic hair color exist?

A)  The simple answer is: No, there is no permanent certified organic hair color (if you are being told otherwise beware, you are being lied to!)

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Q)  How do I get a promocode?

A)  Sign our mailing list on to be notified about sales.

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